Traveller Solutions

Our best-in-class digital solutions upgrade the experience for your customers at every step of the Tax Free Shopping journey.

Traveller Care

Our innovative mobile solutions provide personalised support to international shoppers at every step of the Tax Free Shopping journey, to simplify and enhance their experience.

Real-Time Notification Service

Our Mobile Customer Care (MCC) is the ultimate digital companion for international shoppers. It sends instant, real-time updates on shoppers’ tax refunds, accompanied by a link to a personalized webpage. Here, shoppers can track the status of their refund and stay well-informed about the next necessary steps. Mobile Customer Care prompts the shopper at every step of the refund process, guaranteeing they have all key information on required action steps. This ensures a seamless and hassle-free experience.

  • Provides high-quality, step-by-step care to new or infrequent Tax Free shoppers
  • Increases the rate of online refund ratio by +10 to +15 percentage points 
  • Contains additional added-value tools including personalized directions to refund locations
  • No app download is required
Man holding phone showing Shop Tax Free app

One-Stop App for Every Part of the Shopping Journey

Our SHOP TAX FREE app gives easy access to everything regular shoppers need to plan, shop and claim their Tax Free refund. This includes a live refund status, merchant and refund point mapping and a digital version of the shopper's SHOP TAX FREE card.

  • Enhance the experience for valuable frequent shoppers
  • Drive more shoppers into participating Tax Free Shopping stores
  • Provides additional marketing opportunities once a shopper is in destination
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