Performance Management Solutions
Global Blue provides focused context on retailers' Tax Free Shopping performance and guidance on how to improve key Tax Free Shopping metrics.
Performance Assessment
Our offer of advisory services includes a suite of Tax Free Shopping experience and metrics assessment tools, to identify growth opportunities:
- Reports to analyse missing Tax Free Shopping opportunities (Issue Ratio Monitoring)
- Reports to analyse Refund completion rate
- Surveys to Tax Free shoppers and Mystery visits to assess the experience in store
- Sales assistant Tax Free knowledge assessment
Actionable Levers to Boost Tax Free Shopping Performance
Based on the assessment, Global Blue specialists teams will run customised project to:
- empower sales advisors in identifying eligible travellers and proposing Tax Free Shopping, through technology enhancements and training
- improve the Tax Free Shopper experience at every touchpoint
Get what you need
