Vienna International Airport
Guide to Self-Services Customs Stamping
For a Faster way to complete your Tax Refund, follow our guide below.
Self-Services Customs Digital Stamp
All the things you need to digitally stamp your Tax Free Form via self-service Mobile or Validation Kiosk at Vienna International Airport.
What Document do I need?
Documents to be submitted to process the Customs Validation:
- Full name and passport
- Tax Free items
- Tax Free Form and receipts
- Flight number
Who is eligible?
- Shoppers for whom Vienna is the last destination before leaving Europe
- Shoppers who are permanent residence in a non-EU country
- Shopper who are older than 18
Important information to (digitally) stamp your Tax Free Form in Austria
You can (digitally) stamp your Tax Free Form at Vienna airport if Austria is your last destination before leaving the EU.
Goods exported in hand luggage:
Before check-in, go to the DEV area in Terminal 1 or 3 to have your Tax Free Form validated by Customs.
Be prepared with the receipts of your purchases and goods for Customs inspection.
Goods exported in cabin bag:
After passing through security and passport control, go to the DEV area or desk near your bording gate. If your flight is a direct flight to a non-EU country, please proceed to your boarding gate (gate C, D, F OR G gate) for Customs validation.
Be prepared with the receipts of your purchases and goods for Customs inspection.
Follow the link for more information on the Dev Digital Export Validation.
Important information to get your refund in Austria
Before leaving the EU from Austria, get your refund:
In cash:
Visit one of your many Refund Points Downtown or at your exit point. Find a Refund Point here.
Providing your preferred payment details:
Don’t waste time queuing at the Refund Office.
Add your payment details directly online. Send us the validated Tax Free Form and the original receipt using the Global Blue mailbox located at your exit point.
Receive Your Refund
Add your payment details or visit a Global Blue Refund Office or Kiosk.
Present your validated Tax Free Form and get your refund.
Search for Refund Offices More information
Still in doubt about the above steps? Check out our general guide.
Contact us
Completed Tax Free Forms which have been stamped by Customs can be sent to:
Standard and registered mail
Global Blue P.O. Box 363, 810 00 Bratislava,
Slovakia, Europe
For courier
Global Blue, Prievozska 4D/Block E, 821 09 Bratislava,
Slovakia, Europe
Where to next?